BIC has a staff of experienced investigators and inspectors who respond to complaints or reports of unlawful or improper acts by carting companies, such as:
- Overcharging
- Unlicensed or unregistered carting
- Excessive noise
- Fraudulent, deceptive or dishonest business practices
- Threats or intimidation
- Unremoved containers
If you have a complaint or question about a carting company's acts or practices in the City of New York, please call BIC's complaint telephone line at (212) 676-6275 or fax your complaint to 212-676-6204. Your compliant will be treated confidentially.
Remember, a customer cannot be forced to do business with a particular carter. A customer has the right to pick its own carter. A customer or the customer's location does not "belong" to any one carter. This is against the law.
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